FAQs

We understand life happens and things come up. Simply go online and reschedule your booking to another day. We require at least a 24 hour notice for rescheduling.

All of our cleaning techs are interviewed and pass a nationwide background check.

If something is not done to your expectations, please let us know within 24 hours. We will send out a team to re-clean the troubled area(s). If after the re-clean, you are still not happy with the service, we will offer a partial refund of the service (ex: deep clean, basement, etc).

We cannot guarantee the removal of all stains and mold on grout and tile. However, we will try out best to remove it.

The time shown for your booking is an estimated time. Some cleaners will take less than that time to clean your home unless its in worse condition than stated on the booking form. 

Our cleaners use a variety of cleaning products. We encourage cleaners not to use strong-smelling solutions like Bleach. If you have cleaning products that you would like the cleaner to use, please inform us on the booking form in the Notes for Provider section. Clients will not receive a discount or bookings will not be decreased due to clients already having cleaning products or recently bought cleaning products. 

We do offer some discounts for our clients. If you are paying for reoccurring cleaning, ask us about our discounts.

We ask that you don't schedule your moving company or any other company on the same day as your move in/out cleaning. We will not be able to clean the home/apartment if multiple people are walking in the area(s) we need to clean. If you scheduled any companies on the same day of your cleaning, we will cancel your cleaning and charge a $90 rescheduling fee. You will have to reschedule your cleaning when no one else will be there. 

If you need cleaning behind any appliances, we ask that it is moved for us.

Due to liability reasons, our cleaners are not able to move these types of items. There will be an additional charge if there is no running water or working electricity. Your booking will be canceled and a $90 cancellation fee will be charged. The landlord/property manager will have to reschedule the cleaning.

When you book your cleaning, you will see there is an arrival window. This is so our cleaners have enough time in between their cleanings to make it to their destination safely. Please allow additional time in the colder months for arrival. If there is a winter storm, or the roads are not safe for driving, we will have to reschedule the cleaning for another day. 

Detroit Cleaning Pro is proud to offer our 24-hour satisfaction guarantee. After the cleaning, we ask that you do a walk-through of the home with the cleaner to make sure the cleaning is up to par. This is where your honest option of cleaning comes in. If you notice the cleaner missed an area please let the cleaner know right away so we can rectify the situation before the cleaner leaves for the day. After you've done the walk-through, Detroit Cleaning Pro services are complete. Any additional services will be charged accordingly. 

If you are not able to be at home for the walk-through and are not 100% satisfied with your cleaning, please contact us within 24 hours of your cleaning. If your cleaning occurred on a Saturday please let us know by Monday afternoon by 12 pm. We will send our cleaner back out for a re-clean within 24 hours. If you contact us after the 24-hour period, you will be charged accordingly. 

If the weather permits, please have driveways and sidewalks clear for the safety of our cleaners. If the cleaner feels they are not able to make it to your home safely, we will reschedule the cleaning for another day. The safety of our cleaners is important and we need to make sure they arrive at their destination safely. 

Detroit Cleaning Pro charges after the cleaning are complete if its a residential client (apartment). We will put the card on file on hold the day before to ensure the funds are there before we come out. If the card declines, an email will be sent for you to update your card info and the system will cancel your booking. WE DO NOT ACCEPT CASH, CASH APP, VENMO, APPLE PAY, ETC. ONLY DEBIT OR CREDIT CARD.

For our commercial clients, payment is due on the 5th of each month. Payments received after the 5th will incur a 10% late fee, applied weekly for up to two weeks. If the account remains unpaid after two weeks, services will be discontinued, and the full balance, including accrued interest, will be required.

If we had to cancel your cleaning due to no working water or cancellation without notifying us, a deposit will be due for the first half of the balance, then the rest will be due after the cleaning is complete. 

When filling out the booking form, we ask that you be as honest as possible regarding the condition of your home/apartment. If the cleaner informs management that the house is in worse shape, we will contact the homeowner and inform them of the up charge needed. If the homeowner agrees to the up charges, the cleaning will continue. If the client disagrees with the up charge, the client can either cancel and reschedule the booking or accept the cleaning they scheduled for (for example: if the client books a standard cleaning when they need deep cleaning, if the client insists on the cleaning to continue, we will only do a standard cleaning but the cleaner will tell the client that the cleaning will not be up to par for the client or the company).

We at DCP want all our clients to be satisfied with their cleaning at the end of the day and we would encourage the client to book a deep cleaning for the first cleaning and reoccurring cleanings either weekly or biweekly for maintenance (apartment rentals/housing). 

Chandeliers

washing ceilings

animal wastemove or lift items weighing over 25 pounds

Bodily fluids, blood, urine, or feces

touch/throw away piles of paper. We do not want to mess up, throw away, or mix up any important documents/files.

Any home/apartment infestations. If an infestation is identified, the cleaner will leave the home/apartment immediately. This is recommended to keep our cleaners safe and prevent any diseases from spreading from one home to the next.

Photo and Video Release: Cleaning Before and After Photos and Videos For good and valuable consideration, the receipt of which is hereby acknowledged, I, hereby grant Detroit Cleaning Pro permission to use before and after cleaning photos and videos taken while cleaning in my home, in any and all of its publications, including but not limited to all of Detroit Cleaning Pro LLC’s printed and digital publications. I understand that photos and videos taken will NOT include any personal or identifying information about me or my family. I understand and agree that any before and after photograph and videography will become the property of Detroit Cleaning Pro LLC and will not be returned. I acknowledge that since my participation with Detroit Cleaning Pro LLC is voluntary, I will receive no financial compensation. I hereby irrevocably authorize Detroit Cleaning Pro LLC to edit, alter, copy, exhibit, publish or distribute this photo and video for purposes of publicizing Detroit Cleaning Pro LLC services or for any other related, lawful purpose. In addition, I waive the right to inspect or approve the finished product, including a written or electronic copy, wherein my likeness appears. waive any right to royalties or other compensation arising or related to the use of the photograph. I hereby hold harmless and release and forever discharge Detroit Cleaning Pro LLC from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization.

We try our best to be careful and respectful of your possessions when cleaning your space. If there is an item that is believed to be damaged by one of our cleaners, please notify us immediately. IT MUST BE REPORTED WITHIN 24 HOURS OF THE CLEANING. We will investigate and try our best to rectify the situation.

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